Category: Support
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Creating a Culture of Customer Satisfaction: How it Leads to Word-of-Mouth Promotion
As a Support Engineer for over the past 5 years, I had to communicate with lots of users/customers. In this seminar, I will share my expertise on how to build brand ambassadors and create a culture of customer satisfaction. We’ll discuss the importance of customer satisfaction, strategies to create connection and engagement, psychological/emotional factors influencing…