As a Support Engineer for over the past 5 years, I had to communicate with lots of users/customers. In this seminar, I will share my expertise on how to build brand ambassadors and create a culture of customer satisfaction. We’ll discuss the importance of customer satisfaction, strategies to create connection and engagement, psychological/emotional factors influencing satisfaction, and how to use these elements to build brand ambassadors (word of mouth). By the end, participants will have a moderate level of understanding about customer satisfaction and how to apply it to building brand ambassadors.
Intended Audience: Support Engineers