{"id":1390,"date":"2023-04-15T16:36:38","date_gmt":"2023-04-15T10:36:38","guid":{"rendered":"https:\/\/sylhet.wordcamp.org\/2023\/?post_type=wcb_session&#038;p=1390"},"modified":"2023-05-10T14:12:39","modified_gmt":"2023-05-10T08:12:39","slug":"group-photo","status":"publish","type":"wcb_session","link":"https:\/\/sylhet.wordcamp.org\/2023\/session\/group-photo\/","title":{"rendered":"Creating a Culture of Customer Satisfaction: How it Leads to Word-of-Mouth Promotion"},"content":{"rendered":"\n<p>As a Support Engineer for over the past 5 years, I had to communicate with lots of users\/customers. In this seminar, I will share my expertise on how to build brand ambassadors and create a culture of customer satisfaction. We&#8217;ll discuss the importance of customer satisfaction, strategies to create connection and engagement, psychological\/emotional factors influencing satisfaction, and how to use these elements to build brand ambassadors (word of mouth). By the end, participants will have a moderate level of understanding about customer satisfaction and how to apply it to building brand ambassadors.<\/p>\n\n\n\n<p><strong>Intended Audience<\/strong>: Support Engineers<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a Support Engineer for over the past 5 years, I had to communicate with lots of users\/customers. In this seminar, I will share my expertise on how to build brand ambassadors and create a culture of customer satisfaction. We&#8217;ll discuss the importance of customer satisfaction, strategies to create connection and engagement, psychological\/emotional factors influencing [&hellip;]<\/p>\n","protected":false},"author":16569210,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1684465200,"_wcpt_session_duration":1500,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[4078],"footnotes":""},"session_track":[43],"session_category":[46],"class_list":["post-1390","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track","wcb_session_category-support"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"May 19, 2023","time":"9:00 am"},"session_speakers":[{"id":"4078","slug":"md-kamrul-islam","name":"Md Kamrul Islam","link":"https:\/\/sylhet.wordcamp.org\/2023\/speaker\/md-kamrul-islam\/"}],"session_cats_rendered":"Support","_links":{"self":[{"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/1390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/users\/16569210"}],"version-history":[{"count":3,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/1390\/revisions"}],"predecessor-version":[{"id":4551,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/1390\/revisions\/4551"}],"speakers":[{"embeddable":true,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/speakers\/4078"}],"wp:attachment":[{"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/media?parent=1390"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/session_track?post=1390"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/sylhet.wordcamp.org\/2023\/wp-json\/wp\/v2\/session_category?post=1390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}