Sharmin Khan Urmi is an AI, Technology, and Quality Engineering professional with more than 15 years of experience in Software Quality Assurance, Test Automation, Digital Transformation, Cybersecurity, Agile, and Technology Leadership. She is the CEO & Co-Founder of Samurai Geeks, Founder of Learnieum, and an Assistant Professor at Daffodil International University. Throughout her career, she has led quality and engineering teams, worked across fintech, banking, e-commerce, enterprise software, AI platforms, and other technology domains, and supported organizations in improving quality, automation, security, and delivery practices. Sharmin is also a trainer, mentor, consultant, and public speaker. She regularly conducts sessions on AI, Software Quality Engineering, Test Automation, Cybersecurity, Agile, Leadership, and future technology for students, professionals, corporate teams, and technology communities in Bangladesh and internationally. Her current focus is on practical AI adoption, AI-powered QA and automation, Human + AI workflows, and helping teams reduce repetitive work while improving software quality, productivity, and real user experience.
Topic Title
Agency 2.0: The Future of Agency
Topic Description
We will have a panel discussion regarding the service based agency’s future. For a decade, service agencies sold capacity: more engineers, more hours, more output. AI has made that math collapse. Code is cheap, prototypes take days, and clients are starting to ask what they’re really paying for. This panel brings together agency leaders and founders to work through the uncomfortable questions. What does an agency sell when the building itself is commoditized? Does the junior bench still make sense? How do you price outcomes instead of hours — and can offshore teams still compete on cost when cost is no longer the differentiator? The short answer we’ll argue: AI didn’t kill the agency. It killed the average one. We’ll unpack what separates the two.